Toronto Pearson Highlights |
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Q3 2023 financials and passenger traffic highlights |
On November 9, the GTAA reported its financial and operating results for the third quarter of 2023. Passenger activity increased due to the strong travel demand and the travel industry partners’ ability to deliver more consistent levels of services following the pandemic effect that created labour and supply challenges. Highlights:
- Passenger activity significantly increased by 1.3 million, or 11.9 per cent, to 12.5 million, and 8.1 million or 31.6 per cent to 33.8 million during the third quarter and first nine months of 2023, when compared to the same periods of 2022.
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During the third quarter and first nine months of 2023, passenger activity recovered to 88 per cent and 87.6 per cent, relative to the same periods of 2019 passenger activity, respectively. During the month of September 2023, passenger activity recovered to 91.4 per cent of September 2019 passenger activity.
- Net income during the three- and nine-months ended September 30, 2023 increased by $26 million to $99.7 million and $149.1 million to $229.7 million, respectively, when compared to the same periods of 2022.
The GTAA’s September 30, 2023 financial results are discussed in more detail in the GTAA’s Condensed Interim Consolidated Financial Statements and Management’s Discussion and Analysis, each for the three- and nine -months ended September 30, 2023, which are available at www.torontopearson.com and on SEDAR at www.sedar.com.
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Transformative Capital Plan |
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On November 15, President and CEO Deborah Flint and Chairman of the Board Doug Allingham unveiled an exciting new future vision for Toronto Pearson, embarking our airport on an ambitious program of renewal.
Pearson, Evolving is a bold plan to catch up and leap forward. We are reimagining our operations and rebuilding with purpose to create the airport of the future and bring joy back to travel. We are now executing a 10-year strategy for the airport that’s focused on customer experience, operational performance, innovation, and employee experience.
Foundational to our strategy is a new era of investment in airport facilities and infrastructure. Our lens is also on affordability, with environmental stewardship and a digital/tech forward approach a key priority. We expect to be back to our record passenger level of about 50 million annual passengers by 2025, if not sooner, and we are moving quickly to renovate and expand airport facilities as part of our Transformative Capital Program (TCP). Highlights of the TCP include: -
Restoring aging infrastructure and enhancing the passenger experience, with a focus on affordability.
- Protecting direct global air connectivity and Toronto Pearson’s status as a gateway for Canada.
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Creating economic growth through business and investment opportunities that will benefit national and regional economies, creating thousands of jobs.
- Implementing a digital environment to make data-driven decisions for more predictable and efficient operations.
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Building more direct roadways and transit connections for employees, passengers and cargo.
- Reducing environmental impact while advancing Canada’s climate goals and energy transition.
We are working with our airline and airport partners on scoping our capital projects
The future of Toronto Pearson is one that will create jobs, generate opportunities for local businesses, and build our brand as Canada’s biggest airport. We are already well on track – On-Time Performance is already up by 12% year-over-year, and year-to-date, we are currently ranked #2 in North America for Best Customer Service at large airports (ACI-NA). |
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We are excited to share positive and important news about how our organization is evolving to drive the transformation of Toronto Pearson International Airport. Our focus is on enhancing our operations to support more passengers and improve passenger experience, all aligned with our strategic plan and vision: Putting the Joy Back into Travel By Making Pearson the Chosen Place to Fly and Work.
Our organization is taking a significant step forward for customers, employees, environment, communities, stakeholders and business partners. We are expanding the organization’s capabilities to deliver passenger growth beyond our previous record of 50 million passengers, and we are driving better performance and setting new standards. To accomplish this, we are shifting some functions to different business units to streamline service delivery. Some functions previously housed in Operations will report to our Commercial and Maintenance groups, putting more focus on core operations as we re-imagine our work and invest in our facilities. We are also creating new senior roles to help lead the organization perform and grow.
Finally, after 10 years of dedicated service, Chief Operating Officer Craig Bradbrook will retire in mid-January. He will continue to support us in an advisory role until early April. During the transition, the operations team will be led by Chief Commercial Officer Khalil Lamrabet and two of our most experienced directors, Dwayne MacInTosh and Janik Reigate. We look forward to continuing our work together as we all help put the joy back into travel. | |
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Deborah Flint attends the annual Transportation Border Summit
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On October 16, GTAA President and CEO Deborah Flint attended the 2023 annual Transportation Border Summit in Washington D.C.. The event was hosted by Future Border Coalition and attended by more than 100 senior industry and government officials, including Erin O'Gorman, President of the Canada Border Services Agency; Arun Thangaraj, Deputy Minister of Transport Canada, and Polly Troenberg, US Deputy Secretary of Transportation. The Summit’s program was made up of keynote speeches and bi-national panels, and broached themes ranging from digitalization, supply chain transparency, climate resilience, and cross-border collaboration. Discussions also focused on ways to make the U.S-Canada border more efficient, secure, and resilient.
Deborah participated in a fireside chat with Peter MacKay, former Canadian Minister of Foreign Affairs and National Defence, and conveyed the message that the aviation sector will be a key contributor to a renewed vision for Canada-US cooperation. International air connections to the US and the rest of the world are a key driver of prosperity for both countries, creating economic prosperity within Canada and helping open the rest of the world to the US.
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Toronto Pearson marks successful summer travel season with an innovative new campaign |
The Greater Toronto Airports Authority (GTAA) launched its new marketing campaign “At Your Airport this Summer” to recognize a successful summer travel season at Toronto Pearson.
This campaign aimed to celebrate and share Pearson Airport’s achievements over the course of the summer 2023 travel season, by showcasing the scale of our operations and highlighting the smooth movement of people and bags.
Here are some of the numbers that are highlighted in “At Your Airport this Summer:” -
6 Million Passengers:Pearson Airport welcomed 12.6 million passengers at the airport – which is an increase of close to a million passengers from the same time period in summer 2022
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3 Million Pieces of Luggage: Our team processed 8.3 million pieces of luggage – which is an increase of over a million pieces of luggage from the same time period in summer 2022
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100,000 Flights:Pearson Airport had an impressive 100,000 flights depart and arrive from our runways – including more commercial, general aviation and cargo planes than in summer 2022.
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4 Million Cups of Coffee: 4 million cups of coffee were served at the airport, keeping people energized and ready for the next step of their journey!
“We are proud of the successful operations that took place during summer travel season at Toronto Pearson” said Karen Mazurkewich, Vice-President of Stakeholder Relations and Communications, GTAA. “These numbers not only reflect the volume of passengers that travelled through Canada’s largest, and most connected hub, but speak to the progress our employees and partners have made since summer 2022. “At Your Airport this Summer” was designed to reflect flight boards and gates at Pearson Airport, and reflects our ongoing milestones for the year. |
Autonomous airfield inspection vehicle showcased by GTAA |
On October 17, The GTAA, in collaboration with prominent technology leaders, showcased a cutting-edge autonomous perimeter inspection solution that aims to keep airport runways, taxiways and security fences safe. This vehicle is part of Toronto Pearson’s unwavering commitment to invest in technology that enhances the safety, security, and sustainability of the airport. The proof-of-concept solution demonstrated by Honda, Illuminex AI, Genwave Technologies, Cisco and Eagle Aerospace on Tuesday would alert the GTAA to potential safety or security issues. The solution provides an exciting opportunity for employees to work with innovative, technology-driven solutions to enhance the efficiency and accuracy of airfield operations. Learn more.
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Toronto Pearson's newest routes |
We’ve announced new routes and offerings from our airline partners for travellers throughout October and November: You can now fly to these exciting destinations, from Toronto Pearson: - Phoenix, Arizona: Starting October 12, Lynx Airlines is offering three weekly flights.
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Puerto Vallarta, Mexico: Flair Airlines will be making four weekly trips to Puerto Vallarta, as of October 29.
- Punta Cana, Dominican Republic: Just in time for Canada’s chillier weather, Flair Airlines will also be offering six weekly flights, beginning October 30.
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Orlando, Florida: Also launching October 30, Canada Jetlines will be offering four weekly flights to sunny Florida.
- Montego Bay, Jamaica: This destination is one of our top international destinations in the winter season! Starting November 5, you can fly with Canada Jetlines twice a week to Montego Bay.
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Tampa, Florida: Another sunny Florida destination is available with seven weekly flights to Tampa with Porter Airlines.
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Arajet Airlines joins Toronto Pearson |
We are thrilled to welcome Arajet Airlines as our newest carrier of the Toronto Pearson family. They began operating flights to Santo Domingo, Dominican Republic on October 24. Arajet Airlines will be flying out of Toronto Pearson four times a week, offering more flexibility to get to this popular vacation destination. As a low-cost carrier, Arajet also provides passengers with an economical option to travel to that region. Not only does Arajet provide travellers with a direct flight to Santo Domingo, but it also offers connectivity to Central and South America. This new partnership is part of our ongoing efforts to enhance the air travel experience for millions of passengers who travel through Toronto Pearson each year. |
Swiss International Airlines join Toronto Pearson in 2024 |
We are proud to announce that Swiss International Airlines is now part of the Toronto Pearson family. The airline has announced a brand-new route from Toronto to Zurich, set to take off in May 2024. This announcement signifies a wonderful chapter for both SWISS and Toronto Pearson. Switzerland is renowned for its highly stable and prosperous economy and is known for its awe-inspiring natural wonders. Zurich is not only a vibrant cultural hub but also a significant center for politics and business. We firmly believe that this new service to Zurich will open a world of opportunities for our passengers. |
A gateway to innovation and culture |
Vienna is a popular European destination and we at Toronto Person want to ensure that we are part of your adventures! We recently participated in the “Vienna: The Most Liveable City,” event which showcased Vienna as a global hub connecting people, cultures, and businesses worldwide. This event brought together major players in the aviation industry, including Air Canada and Lufthansa Group.
Vienna is Toronto Pearson’s 29th largest international route and travellers can now catch daily flights in the summer and 5X weekly flights in the winter to Vienna from Toronto via Air Canada. Air Canada has been serving this vibrant European city since April 2019. Renowned not only for its stability, robust healthcare and education systems, rich culture, and well-developed infrastructure, it also acts as a gateway to exciting destinations like Albania, Macedonia, Kosovo, and Romania.
When you choose Toronto Pearson for your journey, you’re not just flying; you’re experiencing seamless connections and a world of opportunities. |
Embracing differences with Ready, Set, Fly...with YYZ |
Airports are often busy, bustling places with long lines and delays. It can be an overwhelming experience for families with kids with autism and neurodivergent needs. Recognizing the importance of providing a supportive and stress-free journey for such families and as a nod to Autism Awareness month in Canada, Toronto Pearson Airport hosted a special event on October 15 - “Ready, Set, Fly…with YYZ”.
The event, in association with Autism Ontario and Air Transat including CATSA, CBSA, GTAdnata and MagnusCards®, saw 100 people, specifically families with children with autism and neurodivergent needs, taken through an immersive experience. Through simulated real-life scenarios, the families practiced all the necessary steps involved in air travel. Families gained valuable insights into airport procedures, from getting their boarding pass to going through the security processes, boarding an Air Transat flight, listening to in-flight security instructions and deboarding a plane, and the resources available to support them (e.g. our Sunflower Lanyard program, MagnusCards®, activity books).
This event helped our staff acquire a better understanding of the unique needs of kids with autism and gain valuable insights into how to provide appropriate services. To learn more about accessibility at Toronto Pearson, visit: torontopearson.com/accessibility. |
GTAA hosted major job fair for Toronto Pearson at Toronto Congress Centre |
On October 12, Toronto Pearson hosted another successful airport-wide job fair. We hosted nearly 800 job seekers and had over 25 employers from across the airport. Job seekers were able to meet with employers to learn about available positions and drop off their resumes with employers they were interested in working with. This job fair was just one of the many initiatives that fall under the umbrella of Pearson Works, a vision to make the airport an employer of choice where workers experience the benefits of airport careers and together, we build the workforce of the future Pearson Airport is located in the second-largest employment zone in Canada - second only to downtown Toronto - and offers a variety of interesting and meaningful career opportunities. |
GTAA announces $700,000 in funding to break down barriers to employment |
On October 23, the GTAA has announced the 2023 call for proposals for its Propellor Project’s Uplift Fund and is excited to be investing $700,000 towards organizations committed to breaking down barriers to employment in our communities.
At Toronto Pearson, we understand the importance of being a good neighbour and investing in making great initiatives fly. Eligible organizations operating in Brampton, Etobicoke and Mississauga can apply to fund a one-year project for a minimum of $50,000 and maximum of $100,000.
Since 2018, the GTAA’s Uplift Fund has been investing and collaborating in programming, advocacy, and research to support local residents in gaining the skills, connections and opportunities needed to be meaningfully employed. In 2022 alone, the airport invested $387,000 to support nearly 5,000 residents with employment training and helped fill hundreds of jobs. This year, Toronto Pearson is proud to be nearly doubling the amount of money that will be given to local organizations. Learn more. |
We hosted our annual Pearson Partners Week from October 23 to 27. Pearson Partners Week is a weeklong celebration of everything we do as an airport to volunteer in, partner with, and support our communities.
From helping to keep conservation areas clean, to donating time at a local food bank, to cooking in a community kitchen, to packaging essential supplies and debranding clothes, it was wonderful to see our employees and community partners come together to give back in our communities. Learn more about this year’s partners. |
The Noise Management Forums are a series of briefings, presentations and working groups that are helping Pearson work smarter with its communities and collaborate better with industry partners. You can view the schedule of upcoming meetings here.
Join us on Thursday, December 7, 2023 from 6:00 to 8:00 p.m. for our Pearson Public Meeting online as part of our Noise Management Forums. We have a drop-in portion where you can ask questions based on where you live relative to the airport and a public meeting portion with presentations and a question period.
A friendly reminder that our neighbours are welcome to attend Pearson Public meetings to learn more about airport operations, hear about noise management efforts, and provide feedback to industry partners. Visit our noise forum webpage to review materials or watch the recording from previous Pearson Public meetings. Another way to learn more about airport operations is by visiting InsightFull, for customized information based on your address as well as reports on operations, complaints, and noise.
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Greater Toronto Airports Authority
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