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Notice of Quorum’s Current Subprocessors

Notice of Quorum’s Current Subprocessors

Updated as of 12/12/2024

As Quorum continues to develop its products and services, we contract with third parties to help us provide some portions of our functionality in order to provide you with a high-quality customer experience. We’re very careful about adding any third party: we perform a privacy and security review, sign legal agreements with them requiring they treat any data they receive with the same level of security and privacy Quorum provides, and sign “Data Processing Agreements” with them to ensure our (and your) continued compliance with GDPR and other privacy regulations.

Per our standard practice, this guide contains a comprehensive list of our subprocessors supplying functionality that we are incorporating into the Quorum system. We have added any updates to this list 30 days in advance of implementing any new services to ensure your team has advance notice.

If you are a client whose custom subscription agreement with Quorum includes contractual rights concerning the use of subcontractors or subprocessors, and you have questions about these updates, please reply to reach out to your Customer Success Manager or our Support Team at [email protected]. 

If you do not have a custom subscription agreement with Quorum, or you are unsure whether you have contractual rights concerning subprocessors, you can contact your Customer Success Manager or our support team at [email protected] with any questions as well.

Subprocessors for all/multiple products:

    • Amazon Web Services, our infrastructure provider.
      • Amazon Web Services, Inc. is based in Washington and all systems used by Quorum are located within the United States. AWS has access to Quorum’s base infrastructure but generally does not have access to data clients access in Quorum.
      • 12900 Worldgate Dr #800, Herndon, VA 20170
    • Microsoft Azure, our secondary infrastructure provider
      • Microsoft Corporation is based in Washington and all systems used by Quorum are located within the United States. Azure has access to Quorum’s base infrastructure for some products and has limited access to some customer inputs for certain API endpoints.
      • 6880 Sierra Center Parkway, Reno, Nevada 89511, USA azure.microsoft.com
    • Datadog, our infrastructure monitoring, log management, APM and SIEM toolset provider.
      • Datadog, Inc. is based in New York, and has access to error reports that at times may contain sensitive client information.
      • 620 8th Avenue New York, NY 10018, www.datadoghq.com
    • Zendesk, our live chat, email support, and help desk software solution
      • Zendesk Inc. is based in San Francisco and has access to conversations between our support team and users as well as names and emails of users. Zendesk does not have access to data clients access in Quorum.
      • 989 Market Street, San Francisco, CA 94103, www.zendesk.com
    • BeeFree, our interactive email editor
      • BEE Content Design Inc. is based in San Francisco and has access to the content of emails that users create in Quorum’s “advanced editor” including text and image content
      • 450 Townsend St. 1st Floor San Francisco, CA 94107, www.beefree.io
    • Salesforce, our sales customer relationship management tool
      • Salesforce Inc. is based in San Francisco. For current clients, Salesforce has access to usernames and email addresses of client users.
      • 15 Mission Street, San Francisco, CA 94105, www.salesforce.com
    • Gainsight, a customer success management tool
      • Gainsight Inc. is based in San Francisco. Gainsight has access to user contact information and aggregated user activity data (for example, number of emails sent or number of searches run) but does not have access to the information customers input into the product.
      • 350 Bay Street, Suite 100, San Francisco, CA 94133, www.gainsight.com
    • Marketo, a customer email communication tool
      • Marketo Inc. is based in San Mateo, CA and has access to the email of current users so that our team may send training notifications, product launch details, event opportunities, and more.
      • 901 Mariners Island Blvd., Suite 200, San Mateo, California 94404, www.marketo.com
    • OpenAI, an artificial intelligence platform
      • OpenAI, L.L.C. is based in San Francisco, CA and is used for a portion of Quorum’s AI features. All AI-based features are clearly marked in the product and optional. Per our AI Privacy and Security Policy, OpenAI has contractually committed to not use any customer data for training purposes or to share customer data with any third party. Quorum has also executed a DPA (Data Processing Agreement) with OpenAI to ensure that its usage is in compliance with GDPR. For more details, please see OpenAI’s policies here.
      • 3180 18th Street, San Francisco, CA 94110 www.openai.com
    • GovPredict Remote SRL, a dedicated staffing augmentation firm
      • GovPredict Remote SRL is a Moldovan-based company that provides software engineers and data analysts to support Quorum’s product development efforts. Only a subset of these individuals have any access to customer data, and those that do have limited access to our customer-data-bearing systems. GovPredict Remote SRL contractors sign the same agreements as our in-house staff and follow all of our security protocols. GovPredict Remote SRL has no customers other than Quorum and operates as a direct extension of our team with the same strict agreements and information security processes as our in-house team.
      • 67 Alexei Sciusev Street, Chisinau, MD., www.quorum.us
    • Apex CoVantage, a manual delivery data processing firm
      • Apex CoVantage, Inc. is based in Florida and Virginia with a global presence. Apex is used for manual data processing tasks and they have limited access (both in scope and temporally) to small portions of customer information, namely advocate data.
      • 4045 Sheridan Avenue #266 Miami Beach, FL, 33140. https://apexcovantage.com
    • Skilljar Inc, a customer training platform to accelerate product adoption.
      • Skilljar is a software company based in Seattle. They will have access to customers’ first and last names, emails, and Quorum organization details like: products purchased, who is a Quorum admin, and dates for when users were created.
      • PO Box 22296, Seattle, WA 98122, www.skilljar.com
    • Klient Inc., a professional services automation tool
      • Klient is based in Laval, QC, Canada. They will have access to customers’ first and last names, emails, and Quorum organization details like: products purchased, and custom contract scopes of work (if applicable).
      • 3055 Boul. St-Martin Ouest, 5th Floor, Laval, QC H7T 0J3 Canada, klient.com
    • Forethought AI, A generative AI suite for customer support automation
      • Forethought is a generative AI for customer service automation to maximize efficiency and productivity. Based in California, Forethought enables seamless customer experiences by infusing generative AI at each stage of the customer support journey: resolving common cases instantly, predicting and prioritizing cases, and assisting agents with relevant knowledge—all from one platform. Forethought collects data from Helpdesk system such as tickets and support articles. Forethought’s services operate effectively without requiring personal data. Forethought is audited and certified to meet security, availability, and confidentiality compliance standards. They are compliant with ISO 27001 and certified for SOC 2.
      • 150 Spear Street, San Francisco, California, 94105 US, forethought.ai/

Subprocessors for only the Quorum Platform:

  • Sentry, our error logging and aggregation tool.
    • Functional Software, Inc. is based in California and has access to error reports that at times may contain sensitive client information.
    • 45 Fremont St, 8th Floor, San Francisco, CA 94105, sentry.io
  • Sparkpost, our email infrastructure provider.
    • Sparkpost, Inc. is based in Maryland and has access to the email text and recipients that clients send through Quorum.
    • 9160 Guildford Rd, Columbia MD 21046, www.sparkpost.com
  • Pendo.io, a software tool that enables us to show our users relevant information and walkthroughs about how to use the product
    • Pendo.io Inc. is based in Raleigh, North Carolina and has access to limited information about what our clients are seeing when they’re interacting with our product.
    • Wells Fargo Capitol Center, 150 Fayetteville St, Raleigh, NC 27601
  • Covve, our business card scanning solution
    • Covve Visual Network Limited is based in Cyprus and has access to the images of business cards that clients scan into Quorum but no individually-identifiable information.
    • While this company is based in Cyprus, its servers are based in the United States so data is processed within the United States.
    • Michalaki Karaoli 8, 4th floor Anemomylos Building 1095 Nicosia, Cyprus, www.covve.com
  • Plivo, our texting provider
    • Plivo Inc. is based in San Francisco, CA and has access to the phone numbers and texts that clients send through our platform.
    • 201 Mission St #230 San Francisco, CA 94105, www.plivo.com
  • CameraTag, video recording capability
    • Video Recording functionality for Grassroots customers to capture advocate stories from their campaign pages.
    • 172 W 79th Street New York, NY 10024, www.cameratag.com

Subprocessors for only the Phone2Action product:

  • Xverify, our email verification provider.
    • Xverify, Inc is based in Northbrook and has access to the email addresses customers or advocates enter into Quorum.
    • 707 Skokie Blvd., Ste. 607, Northbrook, IL 60062, www.xverify.com
  • SendGrid, our email infrastructure provider.
    • SendGrid, Inc. is based in Denver and has access to the email text and recipients that clients send through Quorum.
    • 1801 California Street Suite 500 Boulder, CO 80202, www.sendgrid.com
  • Cicero, our legislator district identification provider.
    • Cicero is based in Philadelphia and has access to addresses provided to Quorum.
    • 990 Spring Garden, Philadelphia, PA 19123, www.cicerodata.com
  • Smarty, our geo-location resolution provider.
    • Smarty is based in Provo and has access to addresses provided to Quorum.
    • 2335 S State St Ste 100, Provo, UT 84606, www.smarty.com
  • Twilio, a voice and texting provider
    • Twilio Inc. is based in San Francisco, CA and has access to advocate phone numbers and to the texts and phone calls that are made through our Grassroots systems.
    • 375 Beale Street San Francisco, CA 94105. www.twilio.com

Subprocessors for only the PAC Classic product:

  • Domo,Inc. (https://www.domo.com/charts/map-charts)
    • A company based in American Fork, UT which provides an engine for generating maps for data visualization, for instance of individuals located in US states, which is used in the PAC Classic product.
  • Mescius (https://developer.mescius.com/ formerly GrapeCity)
    • The PAC Classic product leverages Mescius’s ActiveReports, an enterprise-level .NET reporting solution for web applications.
  • Melissa Data (https://www.melissa.com/)
    • A 35-year-old company located in Rancho Santa Margarita, CA which provides up-to-date ZIP+4 data for matching individuals to districts. The PAC Classic product integrates this data in a Web service which is called whenever an individual is added or modified within the system.
  • PayPal Payflow
    • The PAC Classic system uses the PayPal Payflow gateway API for handling credit card transactions, for both on-off and recurring PAC donations.

We appreciate your support as we continue to evolve our customer experience to best meet your needs.